Improving Performance and Productivity in a Pharmaceutical Company through Total Quality Management Essay

The high technology pharmaceutical company needs organizational change to improve its shade of performance and increase productivity because the toleration of advanced manufacturing technology (AMT) is costlier than training and replacing skilled controlers (Sargent, 1997), and it requires large alternative base, a good reputation and wide experience and contacts that often wishing a strong technical base (Bessant & Rush 1995, p. 07). good quality management (TQM) approach is recommended to make the company improve and standardize its process through collaborative learning (Adler, 1993), enhance employee expertise and intimacy (Kirkman, Lowe, & Young, 1998), and supporter the company increase its production volume and quality (Lawler, 1994).TQM makes quality control an inherent part of the production job and checking is achieved any through automatic monitoring systems or by training the factor in quality monitoring (Doyle, 2002, p. 174). It involves management pract ices that encourage employees to be more than responsible in ensuring the quality of the products or services and their overall performance for the companys competitive advantage (Dean & Bowen, 1994).Changes should be do to attain the objectives of TQM such as (1) implementation of cross-training and skill-based program to promote cross-functional teams, help employees develop skills and enhance knowledge, and motivate them with rewards like cash and flexible work scheduling (2) commitment to the values of quality and service in rig to keep a long term customer partnership (3) introduction of product design in order to attract more customers and tackle their demands (4) ensuring effective data and records management application to secure and make nurture accessible and reliable (5) improvement of the quality of business management with suppliers and dealers and (6) enhancing big top managements performance efficiency, commitment, and flexibility in decision-making and huma n resources management.